The Traditional Business Model
Modern Businesses depend on technology to run their day-to-day business. Yet, most small businesses simply cannot afford the salary of a qualified technology expert. We fill the void with several industry experts, at a fraction of the cost. The choice is simple
The Traditional Business Model
Modern Businesses depend on technology to run their day-to-day business. Yet, most small businesses simply cannot afford the salary of a qualified technology expert. We fill the void with several industry experts, at a fraction of the cost. The choice is simple
break-fix service
The traditional IT practice is often coined the “break-fix” method. When something, such as a computer, network, or server, is broken, tech support arrives on-site to fix it. They track their time and materials during the repair process. Often, a close business relationship between the two parties is never established – the technician may not be familiar with all of the intricacies and scope of the business’s IT needs, resulting in misguided support and even more billable time to resolve it. All the while the business is suffering a loss in productivity as the staff members affected by the outage experience downtime, and cannot perform their jobs as effectively without their working equipment. This last issue is even a side-effect of the most proficient technician under the traditional IT model – the business pays the technician for fixing the issue while experiencing costly downtime. Depending on the employee’s role in the company, this could lead to missed opportunities, lower productivity, and necessary overtime in order to meet deadlines – all of which cost the business money. A seemingly simple IT outage can add up to be a large, unexpected expense very quickly. Let’s look at two formulas for estimating the cost of downtime.
Predictable costs
With a Managed Services agreement, your IT expenses become a consistent and predictable operating cost, allowing you to pay for performance instead of repairs. The bottom line is this: If your technology isn't performing flawlessly, we're there fixing it, and as we all know - time is money. If you're not getting perfect results, we're not profitable. We prefer delivering perfect results to losing money.
unique solutions
Unfortunately, a common practice of our competitors is the dreaded cookie-cutter solution. Sometimes technology vendors get complacent, and comfortable, and start to fall into a pattern. Often times a technology provider will try to force a square peg into a round hole, because they're comfortable with the square peg. We pride ourselves in delivering the right solution, not the easy one.
proactive management
Computer issues can often start out as random annoyances with little to no impact.. However, any additional complications could twist the original nuisance into a business halting nightmare. We utilize advanced reporting and monitoring tools that detect issues and report back whenever a potential problem is discovered. That way, it can be addressed long before it becomes serious.
the Modern Business Model
For years, IT firms have been migrating their business to the Managed Services philosophy. This business model enables the IT firm to provide much higher quality service for their clients. The relationship is much stronger, more like a partnership, and although it creates a higher expectation for the IT firm to provide outstanding service, the methodology enables them to do so.
the Modern Business Model
For years, IT firms have been migrating their business to the Managed Services philosophy. This business model enables the IT firm to provide much higher quality service for their clients. The relationship is much stronger, more like a partnership, and although it creates a higher expectation for the IT firm to provide outstanding service, the methodology enables them to do so.
Liz Grisaitis
EXECUTIVE CHEF
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Matteo Capon
CHEF DE CUISINE
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Angie Walsh
PASTRY CHEF
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